Activities Operations Coordinator

Full Time, Non-Exempt

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Activities Operations Coordinator position at Southall Farm & Inn is rewarding and challenging. The position requires overseeing training systems, scheduling processes, certifications, and operational readiness for the Activities team. This role ensures programming is executed safely, efficiently, and to luxury standards. The individual can expect to work in collaboration with the activities team as well as reservations and guest services. Every day will be different as you coordinate, plan, and execute leisure as well as group-focused programs and ensure anticipatory service from start to finish.

Responsibilities

• Manages ADP scheduling
• Leads Service Harmonies participation and execution
• Leads Certified Trainer Program
• Leads staff activities coordination
• Oversees ropes training and certifications, ensuring safety compliance and operational readiness
• Provides backup support for new program development (focus-specific initiatives)
• Backs up End-of-Day recaps
• Backs up Group postings in Micros
• Coordinate Team Quest programming
• Perform additional duties and projects as assigned by Southall Leadership

Our Top Candidate

Skills & Experience

• Must be at least 21 years of age at time of hire
• Operate and work outside in extreme hot and cold environments
• Ability to work Tuesday – Saturday of every week
• Some of your daily work will be guests facing, and you will be required to greet guests politely
• Must demonstrate the ability to stay focused and efficient without supervision
• Good communication, teamwork, and a solution-based attitude are all MUSTS
• Pass a background check, obtain CPR/First Aid certification within 90 days of hire

Education & Experience

• High school diploma or equivalent
• Valid driver’s license
• Flexibility for working weekends and holidays
• Customer service experience
• Ability to speak in front of groups of 10 or more people

Our Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.