Position: In Room Dining
Reports to: Food & Beverage Manager
Job Type: Non-Exempt, Full-Time

Key Responsibilities:

1. Order Taking and Delivery:

   • Take room service orders from guests via phone or in person, ensuring to capture all details correctly.
   • Deliver food and beverage orders to guest rooms in a timely and efficient manner.
   • Ensure food is presented attractively and adheres to quality standards.

2. Customer Service:

   • Provide excellent customer service, addressing any guest requests or inquiries promptly.
   • Maintain a friendly, professional, and polite demeanor at all times.
   • Ensure guests are satisfied with their orders and handle any issues or complaints in a professional manner.

3. Set-Up and Clean-Up:

   • Set up dining trays, tables, or counters as per guest preferences.
   • After service, remove dishes and trays from guest rooms and ensure rooms are left clean and tidy.

4. Menu Knowledge:

   • Be knowledgeable about the room service menu, daily specials, and ingredients to answer any guest questions.
   • Inform guests about any changes to the menu or availability of items.

5. Billing and Payment Handling:

   • Accurately input orders into the system and ensure correct billing.
   • Process payments and handle transactions in accordance with hotel procedures.

6. Health and Safety Standards:

   • Adhere to food safety and cleanliness standards during the handling, preparation, and delivery of food.
   • Ensure that food is delivered at the correct temperature and in a safe manner.

7. Collaboration with Kitchen and Housekeeping:

   • Coordinate with the kitchen and housekeeping departments to ensure the efficient preparation, delivery, and cleanliness of food and items.

8. Inventory Management:

   • Monitor and report inventory levels for room service supplies and work with the team to keep stock levels up to date.

Qualifications:

• Previous experience in food service, preferably in a hotel or restaurant environment.
• Strong communication and interpersonal skills.
• Good organizational skills and the ability to multitask.
• Basic knowledge of food safety and hygiene standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical stamina to carry trays, walk, and stand for extended periods.

Working Environment:

• Typically work in a hotel or resort setting, interacting directly with guests in their rooms.
• May work shifts, including overnight or early morning shifts.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.