Position: Evening Manager
Reports to: Director of Rooms
Job Type: Full-Time Exempt

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Evening Manager will lead the overnight team to deliver unique and memorable experiences that immerse our guests in the luxury offerings of Southall.

Responsibilities:

• Act as Manager on Duty for the property during the 6pm - 3am shift.
• Assisting Guest Services, Food & Beverage, Security, and Engineering team in resolving guest issues and assisting with the flow of service.
• Assist guests with any safety/security concerns.
• Resolve guest issues and escalate information to the appropriate leaders and teams.
• Proactively manage the operation, reviewing staffing and business levels to enhance the guest experience.
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
• Maintain and successfully execute departmental and hotel policies
• Instills a calm, organized approach when interacting in stressful situations
• Address any major instances of guest satisfaction, escalating to Senior Leadership as needed
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Ensure that sufficient staffing is present to meet the daily business demands
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
• Demonstrate the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests
• Be an expert in and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Comply with attendance rules and be available to work on a regular basis, including nights, weekends and holidays
• Perform any other job-related duties as assigned
• Comply with Southall Rules and Standards of Conduct as set forth in the Team Member Handbook

Skills and Experience:

• Must have 2- 3 years previous hotel Operations Leadership experience
• Luxury Resort experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Must be able to understand, speak, read, and write in the English language
• Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
• Excellent verbal and written communications, networking, and presentation skills (in English)
• Excellent organizational skills and attention to detail
• Demonstrated ability to manage complex tasks and prioritize competing demands in order to meet deadlines
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Demonstrated ability with constructive, team-centric leadership skills
• Excellent team skills, including but not limited to; listening, coaching, guiding, flexible working, adaptability, collaboration, and facilitation
• Excellent communication skills, including but not limited to; listening, asking questions, building consensus, presenting, obtaining buy-in
• Experience with Opera PMS system a plus
• Must be able to push, pull and lift 50 lbs
• Available to work weekends, evenings and holidays
• Must be able to walk, stand for prolonged periods as needed

Education

• Bachelor’s Degree or higher-level education preferred, or four years related experience and/or training; or equivalent combination of education and experience.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.