Position: IT/AV Technician
Reports to: Director of IT
Job Type: Full-Time Exempt

Position Description

Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. We are seeking a motivated and detail-oriented IT/AV Technician to join our team. The IT/AV Technician will be responsible for the day-to-day support of all IT systems, providing front-line support for the following: business systems, office systems, computer networks and telephone systems throughout the property. The IT/AV Technician will work closely with staff and guests to troubleshoot and resolve basic IT solutions, ensuring the smooth and efficient operation of the company’s IT infrastructure.

Responsibilities

• Responsible for delivering the highest quality of IT/AV support to all Southall guests and internal team members

• Timely support, troubleshooting and escalation of IT/AV issues to full resolution including:

• TV, Sound and AV Lighting Systems

• Collaborative meeting room equipment including touch screen monitors, microphones, speakerphones, projection, and other audio-visual equipment

• IT Hardware PCs, laptops, terminals, and tablets

• Internal business applications including Microsoft Office Suite, Microsoft Outlook and related applications, Resort Suite (PMS & POS), Adobe and others

• Ensures cleanliness of all data equipment and computer rooms

• Assist with IT inventory management, ensuring accurate records of hardware and software assets

• Setup and support of pop-up events including use of IT/AV equipment

• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems-PMS, Point of Sale -POS, IPTV, Telephone systems and other software vendors

• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PBX, email accounts, and support for the underlying server/desktop infrastructure

• Coordinates with IT Director in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives

• Prepares Southall Operating Criteria for the IT Department

• Anti-virus setup and daily support

• Identifies and implements solutions to user challenges and concerns associated with personal computer equipment.

• Ensure that policies and procedures relating to PCI compliance are updated.

• Partners with Third Party IT Support Provider to provide further support to the Southall guests and team members.

• Able to perform other IT/AV or Systems related tasks assigned by the management.

Skills and Experience

• 1-2 years of Hotel/Resort IT/AV Experience strongly preferred

• Strong customer service orientation and the ability to handle challenging situations with patience and professionalism

• Must know the Network fundamentals, general network setup and device configuration (e.g., TCP/IP, DNS, DHCP)

• Knowledge of server hardware, Disk storage technology, I/O devices.

• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling

• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewalls, and VPN applications.

• Extensive knowledge of Active Directory, Management, and Implementations

• Excellent verbal and written communications, networking, and presentation skills (in English)

• Excellent organizational skills and attention to detail

• Strong troubleshooting and problem-solving skills

• The role requires on-site presence at our facility

• Demonstrated ability to manage complex tasks and prioritize competing demands to meet deadlines

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

• Excellent team skills, including but not limited to, listening, coaching, guiding, flexible working, adaptability, collaboration, and facilitation

• Excellent communication skills, including but not limited to, listening, asking questions, building consensus, presenting, obtaining buy-in

• The position may require lifting and moving IT equipment, which can weigh up to 50 pounds

Education

• Degree or diploma in Information Technology field highly preferred

• Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.

• Applicable certifications preferred: Security+, Network+, Project+, A+, Cloud+, CCNA

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.