Southall Farm and Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. Our Lead In-Room Dining (IRD) Server will be the efficient and detail-oriented point person to oversee our In-Room Dining operations. The IRD Supervisor will be responsible for ensuring smooth and timely delivery of food and beverages to guests, maintaining inventory levels, training staff, and resolving any guest issues or complaints related to In-Room Dining.

Responsibilities

Oversee the daily operations of the In-Room Dining department
Schedule and supervise staff to ensure efficient service
Train new employees on department procedures and service standards
Monitor inventory levels and order supplies as needed
Work closely with the kitchen and other departments to ensure timely delivery of orders
Address any guest issues or complaints promptly and professionally
Ensure compliance with health and safety regulations
Implement strategies to maximize department efficiency and profitability
Conduct regular staff meetings to communicate updates and gather feedback
Assist in developing new menu items and promotions to enhance guest experience

Skills & Experience

2+ years of experience in a supervisory role in the hospitality industry

Active Tennessee Alcoholic Beverage Commission certification
Strong knowledge of food and beverage operations
Excellent communication and customer service skills
Ability to multitask and work in a fast-paced environment
Knowledge of inventory management and cost control practices
High school diploma or equivalent; relevant certifications a plus

Requirements

Ability to lift up to 20 pounds with frequent lifting and or carrying of objects weighing up to 10 pounds; requires walking and or standing to a significant degree

Ability to walk, stand, sit for extended periods of time

Our Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• Weekly pay
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.